Support
We answer every message within 24 hours.
Email jpjewell0703@gmail.comBooking and tickets
Your tickets and club memberships live in the Tickets/Memberships tab. Open one to see the QR code the host scans at the door. If a host allows refunds, you can cancel from the same screen up to 24 hours before the event starts and get the ticket price back — the service fee isn't refundable (bookings made before October 7, 2026 get it back too). Free RSVPs can be cancelled any time before it starts. If an event is called off before it happens, you're refunded in full, service fee included. Club membership dues are non-refundable, unless the club removes you while your membership is running — then you get your dues back (not the service fee).
Payments and payouts
Payments are processed by Stripe. Prices you see include our service fee (10% of the order + $0.30), itemized at checkout; sellers receive the listed price, less any discount they offer, released at check-in or within a day after the event ends (club dues right away), then cash out from your dashboard — $25 or more, or any amount once every 30 days. If a buyer disputes a payment with their bank, your share of it is taken back while the bank decides and returned in full if you win; if the bank sides with the buyer, Stripe's dispute fee (currently $15) is also taken out of your next sale. If a club removes a paid member, their dues are refunded out of the club's payouts — by whoever receives the club's money at the time — plus the card fee on the refund. Once anyone has paid for an event, only we can call it off — ask us from the listing's End listing button — and its date, time, and location can't change within 24 hours of the start. To get paid, connect a payout account under Profile → Seller dashboard. A club's host can name an admin who has set up payouts as treasurer, so the club's payments go to them instead — from the Admins section of the club's member list.
Reporting and blocking
Every listing has a Report button, and you can report or block a user from their profile — blocking hides their listings and chat messages from you. We review every report and aim to act within 24 hours, removing content that violates our Terms of Service.
Account and data
You can delete your account at any time from the bottom of the Profile tab. This removes your profile, listings, and saved data. If anyone has paid for an event you're hosting, or for a club you own with no co-host, ask us to call it off (or add a co-host) first — until then the account can't be deleted. A club with a co-host passes to them with its events and any unreleased payments. Your own upcoming free RSVPs are cancelled, and paid tickets are refunded (minus the service fee) where the host's policy allows; memberships and split payments aren't refunded. See our Privacy Policy for what we collect and how long we keep it.
Still stuck?
Email jpjewell0703@gmail.com with your account email and, if it's about a booking, the listing name. Communly is operated by SIGMA SIGMA HOLDINGS LLC.